Paxenovia - Malaysia’s city and local routes, personalized by expert guides

Acceptance of the Terms

Please read these terms carefully. Using our site or services means you agree to these terms. If you disagree with any part, kindly discontinue use. These terms may change, so regularly review for updates.

Definitions

Certain words have specific meanings in these Terms; refer below for clarification.

‘Service’ means all city and local tours, web features, and guide content provided by Paxenovia.

‘User’ refers to any individual using our website or engaging our journey planning services.

‘Content’ encompasses all written, visual, and multimedia materials published by Paxenovia.

‘Guide’ indicates our employed or contracted tour hosts and experts.

Proper Service Usage

The service may be used only for lawful, personal travel planning and informational purposes. Commercial or misleading use is not allowed.

Eligibility

By using this website or booking services, you confirm you are at least 18 years old or have consent where required under Malaysian law.

Minors need guardian approval to join tours.

Your Responsibilities

By using our service, you accept responsibility for your own participation, conduct, and arrangements on any tour.

Provide accurate, up-to-date information during bookings or inquiries.

Adhere to guidelines, safety instructions, and respect local customs.

Comply with financial and cancellation policies outlined during booking.

Inform us promptly of any issues or concerns impacting your tour experience.

Prohibited Conduct

The following uses and activities are strictly not permitted:

Making misleading or fraudulent bookings or inquiries

Publishing defamatory, obscene, or inappropriate content

Attempting to interfere with website operation or security

Copying or reproducing site content without permission

Using our service for non-personal or commercial gain

Intellectual Property Rights

All content—including routes, images, logos, and written guides—is owned by Paxenovia or used with permission. You may not use, copy, or distribute any materials except as expressly authorized.

User Contributions

When submitting feedback, testimonials, or other content, you confirm it is truthful and grant us permission to display it on our website.

User Content Rights

You retain copyright over your submissions but allow Paxenovia a licence to use content for service improvement or promotional materials.

Privacy and Data Protection

By using our services, you acknowledge reading our Privacy Policy. We protect your data with technical and organizational safeguards as outlined there.

View Privacy Policy

General Disclaimer and Limitations

Your use of our site and services is at your own risk. See full Disclaimer for details.

Important Notice

Results may vary. Tours are subject to changing local conditions, and experiences may differ for each traveler.

Limitation of Liability

Paxenovia is not liable for indirect, incidental, or consequential loss arising from service use, except as required by Malaysian law.

Indemnity

You agree to indemnify and defend Paxenovia against claims or losses resulting from your breach of these terms or misuse of the service.

How Disputes Are Settled

We first try to resolve disputes amicably. If not, Malaysian mediation or arbitration will apply.

Arbitration

Disputes unable to be resolved between parties will follow arbitration procedures set by local law.

All settlements are final subject to arbitration decision.

Online Dispute Resolution

As required, links and information on alternative dispute resolution (ODR) methods will be provided on our site.

See Online Dispute Resolution

Severability

If any term is found unenforceable, the remaining terms will still apply.

Full Agreement

These Terms cover your whole agreement with us regarding services and use, replacing earlier versions.

Governing Law and Jurisdiction

Terms follow Malaysian law and are subject to exclusive jurisdiction in Malaysia.

Service End

We reserve the right to suspend or terminate access to services at our discretion, following breaches of these terms or law.

Amendments

Terms may be updated any time. Continued use is considered as consent to the amended terms.

Contact for Terms and Conditions

Please contact us with any questions about this policy or its application.

Contact Email: content@paxenovia.sbs

Contact Phone: +60 5-247 5305

Contact Address: Menara Prestige, No. 1, Jalan Pinang, Level 30-32, Kuala Lumpur 50450 Malaysia

Terms and Conditions of Service