Privacy Policy Overview
Your personal information and trust are always respected here
Introduction to Our Privacy Policy
This privacy policy explains how Paxenovia collects, uses, shares, and protects your personal information in compliance with Malaysian laws and international standards.
We believe in clear communication and promise to be transparent about how your information is handled when you use our travel guide services.
Personal Data Collection
We collect information directly from you and automatically through our website for practical and legal reasons, such as providing services and improving user experience.
Information You Provide Us
- • Contact details, such as name and email address, submitted through forms.
- • Participation in surveys or email correspondence you initiate with us.
- • Feedback, testimonials, or responses given for service improvement.
- • Tour preferences and requests specified when making a booking.
- • Any additional information you share while using our site.
Automatically Collected Information
- • Device type, browser, and operating system information.
- • IP address, location estimates, and connection metadata.
- • Pages visited and on-site user activity logs.
- • Tracking data utilizing cookies or analytics tools.
- • Referral sources or how you arrived at our website.
How We Use Your Data
Your data helps us personalize your experience, respond to your requests, and provide services securely. Usage also includes website analytics and service improvements.
- • Managing user accounts and preferences securely
- • Communicating updates or responding to inquiries
- • Arranging bookings and facilitating payments
- • Improving website content and usability
- • Conducting customer feedback surveys
- • Complying with legal and regulatory obligations
- • Ensuring service integrity and security
Your Rights: Paxenovia upholds your data rights, including access, correction, and deletion requests where applicable by Malaysian and international privacy regulations.
Third Party Data Sharing
Personal data is only shared with trusted partners required for providing our services, complying with the law, or supporting site functionality.
Service Providers and Partners
We work with service providers (e.g., payment processors, analytics firms) that are carefully selected and agree to strict confidentiality controls.
Legal Disclosures and Duty
Your data may be disclosed if required by law, regulation, or a valid legal process.
Analytics and Statistics
We share aggregated, non-identifiable site usage statistics to improve our services and offerings.
Your Data Rights
You may request to review, update, restrict, or delete your information by contacting us. Certain exclusions may apply by law.
- • Access your data upon request
- • Request corrections if inaccurate
- • Ask for information removal
- • Receive a copy for transfer
- • Object to uses in specific cases
- • Restrict the use of your data
To exercise these rights or if you have questions about our privacy practices, please contact our team using the details below.
Data Security Measures
Your data is protected by technical safeguards and policies to reduce the risk of loss, misuse, or unauthorised access.
Technical Protections
- • Encrypted storage and secure site connection (HTTPS)
- • Regular software updates and security monitoring
- • Automatic session timeouts for sensitive actions
- • Controlled access using authentication
Organizational policies
- • Staff privacy and security training programmes
- • Limited access to information by role
- • Policies reviewed and updated regularly
- • Incident response plans in place
How Long We Keep Data
Data is kept as long as required for operational or legal needs, after which it is safely deleted or anonymized following policy.
- • Kept during your active account period
- • Retained for booking and feedback analysis
- • Stored as necessary to resolve queries
- • Kept according to accounting regulations
- • Retained for service notifications
Data irrelevant to service delivery is deleted periodically.
International Data Transfers
Transfers outside Malaysia observe safeguards such as contractual controls, encryption, and legal agreements to protect your rights.
- • Standard contractual clauses usage
- • Encrypted data in transit and storage
- • Due diligence on partner privacy standards
- • Transfer only to lawful jurisdictions
Cookies and Your Choices
Cookies help analyze website traffic, deliver content, and remember preferences. You may decline cookies, but some features may be affected.
Cookie Types Used
- • Necessary for website operation and user session
- • Improve speed and reliability
- • Manage your display settings
- • Support core website features
You can manage cookies through browser settings or contact us for assistance.
Policy Updates and Changes
Our privacy policy is periodically updated. Material changes will be posted, and continued use implies acceptance of new terms.
- • Notices on the homepage
- • Updated policy on this page
- • Email notification for large changes
- • Effective date indicated at top of page
Check this page regularly to remain informed.
Contacting Us About Privacy
Connect with us if you have privacy questions or wish to manage your data directly.
Paxenovia
Menara Prestige, No. 1, Jalan Pinang, Level 30-32, Kuala Lumpur 50450 Malaysia
Phone: +60 5-247 5305
Email: content@paxenovia.sbs
Policy last updated on January 25, 2026
This privacy policy takes effect January 26, 2026